Troveaa

At Troveaa, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 7-day return or exchange window from the date of delivery.

 

Eligibility

• Requests must be raised within 7 days of delivery
  
• Each order is eligible for one return or one exchange only
  
• Products must be unused, undamaged, and returned in original packaging
  

How to Request a Return or Exchange

To initiate a request, email info@troveaa.com within 7 days of delivery.

The subject line must clearly mention your Order ID along with either “Return Order” or “Exchange Order”.

Once your request is received and approved, our team will guide you through the next steps.

 

Reverse Pickup (FREE)

• For approved return or exchange requests, Troveaa will arrange a free reverse pickup
  
• Customers must ensure the product is securely packed to prevent transit damage
  
• Products returned in damaged or poor condition due to improper packaging may not be eligible
  
  

Important:

Each order is eligible for only one return or one exchange.

 

Damaged or Defective Products

If you receive a damaged or defective product:

• Notify us within 24 hours of delivery
  
• Email info@troveaa.com with clear images or videos
  
  

The item must be returned within 10 days for a replacement to be processed. Claims raised after 24 hours may not be eligible for resolution.